Privacy Policy

Welcome to Banizzik.com ('we', 'us', 'our', or 'Company'). Banizzik is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our multi-vendor e-commerce platform, including our website, mobile application, and related services (the 'Platform').

This policy applies to all users of the Platform, including buyers, vendors, and other service users. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform.

2.1 Information You Provide Directly:

• Account Registration: Name, email address, phone number, password, date of birth, gender, and profile picture

• Address Information: Shipping addresses, billing addresses, and business addresses (for vendors)

• Payment Information: Credit/debit card details, UPI IDs, bank account information (processed securely through payment gateways)

• Communications: Messages, reviews, ratings, feedback, complaints, and customer service inquiries

• Identity Verification: Government-issued ID, PAN, GST registration (for vendors), proof of address

• Business Information: Business registration documents, tax certificates, inventory details (for vendors)

2.2 Information Collected Automatically:

• Device Information: IP address, browser type, operating system, device type, and unique device identifiers

• Usage Data: Pages visited, time spent, clicks, search queries, products viewed, purchase history, and browsing patterns

• Cookies & Tracking: Session cookies, persistent cookies, web beacons, pixel tags, and similar technologies

• Location Data: GPS, Bluetooth, and approximate location based on IP address (with your consent)

• Analytics: Performance metrics, conversion data, and user behavior patterns

2.3 Information from Third Parties:

• Payment Processors: Transaction details and payment status

• Shipping Partners: Tracking information and delivery updates

• Social Media: If you link your social media account to Banizzik

• Third-party Services: Fraud detection services, credit bureaus, and verification services

• Other Users: Information provided in reviews, ratings, and feedback

3.1 Core Service Delivery:

• Creating and maintaining your account

• Processing orders, payments, and refunds

• Arranging shipping and delivery

• Providing customer support

• Managing vendor operations and seller dashboard

3.2 Communication & Marketing:

• Sending order confirmations and shipping updates

• Newsletters and promotional content (with consent)

• Responding to inquiries and complaints

• Platform announcements and policy updates

• Personalized recommendations based on browsing history

3.3 Security & Fraud Prevention:

• Detecting and preventing fraudulent activities

• Combating money laundering and unauthorized transactions

• Verifying user identity

• Investigating disputes and chargebacks

• Implementing security measures

3.4 Analytics & Improvements:

• Understanding user preferences and behavior

• Improving platform functionality and user experience

• Conducting market research and trend analysis

• Testing new features and services

• Optimizing website performance

3.5 Legal & Compliance:

• Complying with laws, regulations, and court orders

• Protecting our legal rights and interests

• Resolving disputes

• Maintaining audit trails for regulatory compliance

4.1 We Share Data With:

• Vendors/Sellers: Your name, address, order details, and contact information for order fulfillment

• Payment Processors: Financial information for payment processing (PCI-DSS compliant)

• Shipping Partners: Delivery address and contact information for logistics

• Customer Support: Your account and communication data

• Hosting Providers: Encrypted data for platform operations

• Analytics Providers: Aggregated, anonymized usage data

• Legal Authorities: When required by law or to protect rights

4.2 We Do NOT Sell:

• We do not sell or rent personal data to third parties for marketing purposes

• We do not share data with data brokers

4.3 Business Transfers:

• In case of merger, acquisition, bankruptcy, or asset sale, your data may be transferred as part of the business transaction

• We will notify you of any such change

5.1 Storage Location:

• Primary servers are located in India and comply with Indian data protection laws

• Backup servers may be located in different geographic regions

• For international users, data may be transferred and stored outside your country

5.2 Security Measures:

• SSL/TLS encryption for data in transit

• AES-256 encryption for sensitive data at rest

• Regular security audits and penetration testing

• Firewall protection and intrusion detection systems

• Role-based access control for employee access

• Two-factor authentication for account security

• PCI-DSS compliance for payment data

5.3 Data Retention:

• Active account data: Retained for the duration of your account

• Transaction records: Retained for 7 years (as per Indian tax laws)

• Customer support records: Retained for 2-3 years

• Cookie data: As per cookie settings (typically 1 year)

• Marketing data: Until you opt-out

• Deleted accounts: Data anonymized within 30 days

5.4 Data Breach Notification:

• We will notify affected users within 72 hours of discovering a data breach

• Notification will include details about the breach and remedial measures

6.1 Under Indian Data Protection Laws:

• Right to Know: Access your personal data we hold

• Right to Correction: Update inaccurate or incomplete data

• Right to Deletion: Request deletion of your data (Right to be Forgotten) subject to legal obligations

• Right to Withdraw Consent: Opt-out of specific data uses

• Right to Grievance Redressal: Lodge complaints with our Data Protection Officer

6.2 How to Exercise Your Rights:

• Submit requests via: [email protected]

• Include proof of identity with your request

• We will respond within 30 days

• Some requests may take longer depending on complexity

6.3 Cookie Management:

• You can control cookies through your browser settings

• Disabling cookies may impact Platform functionality

• See Section 9 for detailed cookie information

6.4 Marketing Communications:

• Unsubscribe from emails via the unsubscribe link

• Manage communication preferences in your account settings

• You will still receive transactional emails

• Banizzik Platform is NOT intended for children under 18 years

• We do not knowingly collect data from minors without parental consent

• If we become aware of data collection from minors, we will delete it promptly

• For users under 18, we recommend parental supervision

• Contact [email protected] to report any child data we may have

• Our Platform contains links to third-party websites and services

• We are not responsible for their privacy practices

• Third-party payment gateways, shipping providers, and vendors have their own privacy policies

• Review their privacy policies before providing information

• We are not liable for third-party data practices

9.1 Types of Cookies We Use:

• Essential Cookies: For platform functionality and security

• Analytics Cookies: To understand user behavior and improve services

• Marketing Cookies: For personalized ads and recommendations

• Social Media Cookies: For social sharing and integration

9.2 Cookie Duration:

• Session cookies: Deleted when browser closes

• Persistent cookies: Retained for 1 year or as specified

9.3 Tracking Technologies:

• Web beacons and pixel tags for conversion tracking

• Mobile app analytics and crash reporting

• Google Analytics for traffic analysis

9.4 Do Not Track (DNT):

• We honor DNT browser signals where applicable

• Some third parties may not honor DNT signals

• Your data may be transferred internationally for processing

• We ensure adequate safeguards for cross-border transfers

• Transfers comply with local data protection laws

• By using Banizzik, you consent to international data transfers

• For privacy concerns and data requests, contact our DPO:

• Email: [email protected]

• Mail: Banizzik.com, [Company Address], India

• Response time: Within 30 days

• This policy complies with:

- Information Technology Act, 2000

- Digital Personal Data Protection Act, 2023

- Consumer Protection Act, 2019

- General Data Protection Regulation (GDPR) for EU users

- California Consumer Privacy Act (CCPA) for California residents

• Legal bases for processing:

- Contractual necessity (order fulfillment)

- Consent (for marketing)

- Legal obligation (tax and regulatory compliance)

- Legitimate interest (fraud prevention, service improvement)

• We may update this Privacy Policy periodically

• Changes will be posted on this page with an updated 'Last Modified' date

• Major changes will be notified via email

• Continued use of the Platform indicates acceptance of changes

• Check this page regularly for updates

For privacy-related questions, concerns, or complaints:

Banizzik.com

Email: [email protected] | [email protected]

Website: www.banizzik.com

Data Protection Officer (DPO):

Email: [email protected]

Grievance Redressal Officer:

Email: [email protected]

Response Time: Within 48 hours

We value your privacy and will address your concerns promptly.